Return Policy

Shipping Methods

  • Customer pick up may be done free of charge
  • In Canada and the US, orders are shipped with the most cost effective and efficient courier available at the time
  • For orders shipping within British Columbia, products can be up to 12’ in length and will be shipped via courier. For all orders including products > 8’ outside of BC, the order will be shipped via ground freight.
  • If your order needs to be expedited, smaller shipments may be made via air. Please contact us before placing your order.

Return Information

  • If your product(s) are received damaged, please document the damage by taking photos of the shipment before it is opened. Please email all images of the damaged shipment to, and we will contact you to follow up.
  • If you have received the wrong product, please re-package the shipment and contact us to arrange pick up
  • If you are unsatisfied with the products you have received (ex. unusable, damaged, etc.), please contact us immediately
  • All custom and special order products are final sale only
  • If you have accidentally ordered the wrong product, we may accept a return with a 20% restocking fee. Return shipping will be at customer’s expense.

Products in Stock

  • Products are in stock in the wood species where prices are listed.
  • Most of our stock products can be picked up or shipped the next business day.
  • All of our products in stock are sold as unfinished (raw) wood.
  • Some stair and railing product orders require 5 – 10 working days to assemble.